Frequently Asked QuestionsFrequently Asked Questions

Frequently Asked Questions

Here is couple of most favorite questions from players who just registered in our casino.Short questions - short answers. Like everyone, we don't like to make things harder to understand.

Account

How do I create an AxeCasino account?

Opening an account at AxeCasino takes about 30 seconds. Just click the 'Sign Up' button in the top corner and fill in all the required information. After that, you’ll receive an email with a verification link that needs to be clicked to verify your email address. Once your account has been verified, you can start playing right away.

Help! I’ve forgotten my password!

The fastest way to reset your password is to click 'Log In', then the 'Forgot Password?' link. You will then receive an email with a link to create a new password. It takes about 30 seconds to do. If you can't reset the password yourself or you can't get into your email account, contact our customer care team via live chat or email [email protected] and once we've confirmed you are who you are, we can reset your password.

How do I add another currency to my account?

Just sign in, go into your personal profile 'My Account', then click the 'Add Currency' button and select a currency from the dropdown menu. Catering to online casino players worldwide, we accept deposits in a variety of currencies, including American dollars, Canadian dollars, New Zealand dollars, Euros, British pounds, and more. Apart from conventional money, we also support all major cryptocurrencies, such as Bitcoins. Choose your preferred currency and gamble away at our casino online!

How do I switch from one currency to another?

After adding another currency, simply click 'Select' next to the currency that you want to be active.

Deposit Methods

What deposits and withdrawals options are presented at casino?

You can check available options for deposits and withdrawals at our payments page.

What is the minimum amount of money I can deposit and withdraw?

We don't have a minimum deposit amount. However! Payment providers may have a minimum transaction they will work with. So look at the payment table on your account profile and see what their minimum transaction amount is.

How long do withdrawals take?

At Axecasino, we process withdrawal requests almost instantly. Most of the time, releasing money to your card or e-wallet only takes a few seconds or hours, depending on the withdrawal method. The only exception is the first withdrawal. When cashing your winnings for the very first time, you'll have to wait a bit longer than usual because our online casino needs some extra time to verify your identity and make sure it’s really you who’s claiming the money.

What do I do if I have a problem with registration or withdrawals?

No problem! Just contact our live chat support, or send us email at support. And we will reply you quickly, just test it yourself!

Games

Top casino games

Axecasino offers a fantastic selection of online casino entertainments to meet all tastes. You won’t find such an abundance at any other online casino. Vibrant slots, table classics, bingo, games with live dealers...You name an online casino game - and we have it! We don’t work with mediocre software companies. Instead, we only partner with the industry’s top-tier software providers, such as Microgaming, Playtech, BetSoft, SoftSwiss, NetEnt, Endorphina, Quickspin, Play’n Go, Amatic, Big Time Gaming, Evolution Gaming, to name a few. Games from these big-name brands have stunning visuals, absorbing animations, amazing soundtracks, and - of course - juicy money rewards.

Is Axecasino a safe place to gamble?

Yes. Axecasino is a legitimate and trustworthy casino online operator. With the Curacao eGaming License under its belt, Axecasino complies with the global gambling practices and guidelines. Being the best online casino in the igaming scene, we only team up with licensed software suppliers and payment method providers. We go to great lengths to protect our player’s personal data and banking information. In this regard, we’re the best online casino one can think of.

Can I play the casino games without spending any money?

Absolutely! At our best online casino, you can play any online casino game in demo mode. Instead of making real-money wagers, you’ll be playing with an unlimited stack of virtual coins. You can’t run out of virtual coins. Play as long as you please!

How can I play for real-money?

To access real money games at our online casino real money, you need to be over 18 years old. Plus, you need to register an account to confirm your identity. Signing up with the Axecasino online casino is a matter of minutes. Fill out a few required fields, wait for the confirmation email, and you’re done! Joining the real online casino has never been easier!

Security

Is all my information secure at AxeCasino?

Player safety is Axecasino’s No.1 priority. We realize that safety on the web is the building brick which lies at the core of your gambling experience. If a player worries about their data or money, they can’t properly concentrate on anything else. Axecasino is using the time-tested SSL encryption algorithm which ensures the complete privacy of your online transactions. Your sensitive information is safe with our online casino!

How do I submit my documents?

Upload all the necessary documents straight into your personal profile. Once you have signed in, go to the 'Documents' page to upload.

How long does it take before my documents are approved?

It is usually done right after you upload or request to check the documents, although sometimes this procedure may take up to few hours. If document approval is taking too long, just email [email protected] or contact us via live chat.

Where can I see the status of my documents?

You can check the status of your documents on the same page where you upload them, i.e. in your Personal Profile. Simply choose the 'Documents' tab to see it.

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